Refund policy
ZAAR Return & Exchange Policy
Since every scrubs set is made-to-order and stitched specifically according to the selected measurements, we are unable to accept returns or exchanges.
We kindly request customers to double-check:
- Size
- Color
- Style
- Embroidery name/spelling
- Quantity
before placing the order.
We only accept returns/exchanges if:
- The wrong item was delivered
- The product has a defect or error created by our team
Customers must inform us within 24 hours of receiving the order with clear photos or videos as proof.
Thank you for understanding and respecting our process as a small business.